Prices, specifications, and images are subject to change without notice. Not responsible for typographical or illustrative errors. Manufacturer rebates, terms, conditions, and expiration dates are subject to manufacturers printed forms
1. All types of major credit cards (Visa, Mastercard, Discover, American Express). Our online security provides ordering with maximum security and privacy. Phuong My uses the highest SSL encryption available. Credit card orders are authorized on the day the order is received.
2. Personal checks/money orders. Please send your order list together with your check/money order to: Phuong My Music at 11205 Bellaire Blvd.#B8 Houston, TX 77072
3. COD (collect on delivery). Minimum order is $99.99. A COD fee of $11.00 will apply to the total. Only money order or cashier check is accepted. Orders need to be confirmed by our staffs before shipping out.
Shipping & Taxes
Orders are normally ship out within 1 business day (M-F),if we do have in stock. We use USPS, UPS and FedEx.Tracking numbers will be provided through emails.
Shipments are delivered in 2-5 business days. A shipping fee of $5.99 will apply for orders less than $29.00. Otherwise, FREE SHIPPING within 48 states of US.
A tax rate of 8.25% will apply to Texas customers only.
Our store prices might be different from online.
Merchandises-Electronics Exchange/Return policy
No exchange or return: for opened merchandise, special ordered items, accessories, items without original boxes, misused, consumer abuse, or without receipt.
Exchange: within 15 days of receiving order, we will gladly exchange with exact merchandise if products are found to be defective. For those who are not satisfied with the purchase, product exchange must be greater or equal in value, subject to a 20% restocking fee and non-refundable shipping fee. All returns products inspected by our store member before an exchange or refund is processed.
Return: within 7 days of receiving order, 20% restocking fee will apply for unopened items, a 25% restocking fee for opened items with the original manufacturer's packaging, and up to 50% restocking fee for returns with missing parts, documentation, etc...
All returns must be pre-approved with a valid RA number issued by our return department through email. Returns without RA number will not be accepted. The processing time to exchange/refund might take up to 2 weeks.
Refused order or wrong address will be charged 25% restocking fee plus shipping fee is non-refundable.
Frequently Asked Questions
1. How do I know if the movies are 1 voice translated or multiple voices translated?
If we write the word "long tieng" on the title of the movies, then that movie has multiple voices translation. Otherwise, it will be 1 voice translation (thuyet minh).
2. Do i have to open an account at phuongmymusic.com when I pay by check/money order?
NO. You don't have to open any account with us. All you have to do is write the names of the products on a piece of paper and mail it together with your payment to Phuong My Music at 11205 Bellaire Blvd.#B8 Houston,Tx 77072.
3. Can I pay C.O.D (Collect on Delivery) when I receive the parcel?
Yes. You can choose to pay by C.O.D with the conditions that your order is over $99.99, you agree to pay $11 fee, and you live in USA. We will call to confirm.
4. If my movies are defective, what should I do?
5. What happen if the item I purchased is out of stock?
We will call you at the provided phone number to ask for a replacement. An email will be send out at the same time. If we don't hear from you in 24 hours, we will issue refund and send out the order.